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Restaurant Service – SOP Manual

48.88

This Manual includes the Food & Beverage, Restaurant Service SOPs below listed:

Document Overview

The Restaurant Service SOP Manual is intended for hotel restaurant teams and independent restaurant staff responsible for the service aspect. It includes detailed step-by-step instructions for à la carte service, from reservation taking, preparing the dining room, welcoming the customer to the establishment, to their departure and clearing the table.

This manual is concise in its level of detail and basic to intermediate in its difficulty, equipping staff with comprehensive knowledge to properly handle an entire à la carte service sequence.

It includes 27 Standard Operating Procedures (SOPs), consisting of 10,124 words within 55 pages.

This Manual includes the SOPs below listed:

FNB 001 – Staff Grooming
FNB 002 – Employee Conduct & Work Rules
FNB 003 – Answering the Telephone
FNB 004 – Taking a Restaurant Reservation (Telephone)
FNB 005 – Polishing Glassware
FNB 006 – Dinner Table Setting
FNB 007 – Side Station Setting
FNB 008 – Greet, Lead and Seat a Guest
FNB 009 – Unfold and Place Napkin
FNB 010 – Present the Menu and Introduce Daily Specials
FNB 011 – Taking Beverage Order
FNB 012 – Adjusting The Number of Table’s Cover
FNB 013 – Serving Iced-Water
FNB 014 – Serving Red Wine
FNB 015 – Serving White and Rose Wine
FNB 016 – Serving Decanted Wine
FNB 017 – Taking Food Order
FNB 018 – Assembling Food Order
FNB 019 – Serving a Guest Dish
FNB 020 – Changing Ashtray
FNB 021 – Clearing Guest’s Dish
FNB 022 – Crumbing Guest’s Table
FNB 023 – Presenting the Bill
FNB 024 – Thank Guest and Bid Farewell
FNB 025 – Clearing Dining Table
FNB 026 – Linen Count
FNB 027 – Service Sequence (A la Carte)

  • Department : Food & Beverage
  • Who is it for: Director of Food & Beverage, Food & Beverage Manager, Restaurant Manager
  • Document Type: SOP Manual
  • Content Type / Difficulty: Concise / Basic, Intermediate
  • File Format: 01 Word (.docx) file
  • Word Count: 10,124
  • Print Length: 55 Pages
  • File Size: 74 KB
  • Language: English
  • Editable: Yes
  • Ready to Print: Yes
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