Hotel Training Articles
SOP
Standard operating procedures (SOPs) are detailed, written instructions that outline the steps...
Raising the Bar: Key Training Directions and Subjects for Hotel Leaders
The essential skills and knowledge that hotel leaders need to effectively lead...
Maximizing Guest Satisfaction and Hotel Efficiency: The Importance of Staff Training in the Hotel Industry
Hotel operations are a complex and multifaceted endeavor, requiring a dedicated and...
Attracting Top Talent in the Hotel Industry: Why Salary is Only Part of the Equation
The importance of creating a positive work environment, investing in employee training...
Hotel Management Articles
Building a Strong Hotel Management Team: The Role of Trust in Employee Performance
How trust in employees can be the key to building a strong...
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Structuring Your Hotel: The Pros and Cons of Placing Hotel Cashiers Under Finance or Operations
Examining the impact on revenue, accountability, and guest experience
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Streamlining Operations: The Benefits of a Functional Reporting Structure in Hotels
How functional reporting structures can help hotels improve efficiency and specialized expertise...
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