An Asian hotel housekeeper carrying bath towels in room

Housekeeping Department

The hotel housekeeping department is responsible for maintaining cleanliness and order in the hotel’s guest rooms and common areas.

This includes tasks such as making beds, changing linens, dusting and vacuuming, restocking supplies such as towels and amenities, and cleaning bathrooms.

The housekeeping department may also be responsible for laundry and linen management, and may work with the hotel’s maintenance team to address any repairs or issues in the guest rooms.

In addition to these tasks, housekeeping staff may also be responsible for responding to requests or needs of guests, such as providing extra pillows or towels or making recommendations for local attractions.

Hotel Housekeeping SOPs & Training Documents

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