Essential Hotel Linen: Items and Maintenance
Which are the most commonly expected hotel linen items, how to maintain and handle them, and how to select and procure them?
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HACCP: Hazard Analysis & Control Points
Learn about HACCP, its key principles, implementation strategies for effective risk management, and how it fosters a culture of excellence in the hospitality industry.
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The Gentle Art of Cigar and Drink Pairing
Understand the fundamentals of cigar and drink pairing, following the dos and don’ts and how to handle guest inquiries with expertise, to elevate your work knowledge and skills as a hospitality professional.
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Front Office Manager: Roles, Communication and Guest Services
What are the real expectations, areas of responsibility, and objectives that are expected from a hotel Front Office Manager nowadays?
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Hotel Maintenance Practices & Challenges
Which hotel maintenance strategic approaches, inherent challenges, and proven best practices are crucial for ensuring guest satisfaction and operational excellence in the hotel?
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Breakfast Buffet Hygiene: Tips & Organization
How to maintain a safe breakfast buffet hygiene, while preserving the quality of the food served and guest satisfaction ?
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What Does Guest Satisfaction Mean in the Hospitality Industry ?
Everybody talks about it, but who can truly define the principles and components of guest satisfaction in the hospitality industry?
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Hotel Cleaning Practices
Understand the various types of cleaning, guest room cleaning methodologies, and the fundamental principles that hotels employ to ensure a welcoming and hygienic environment for their guests.
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Essential Bartending Techniques
An overview of fundamental professional bartending techniques such as mixing, straining, stirring, muddling, blending, building, layering, flaming, and decoration.
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Guest Relations in the Hospitality Industry
What are the fundamental principles of guest relations in the hospitality industry and how important is proactive assistance and genuine professionalism in ensuring guests feel valued and welcome during their stay?
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Understanding Culinary Knives: Construction, Versatility and Care
Culinary knives, from the novice cook to the seasoned chef, are the indispensable tools that bridge the gap between culinary imagination and creation.
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Ensuring Food Safety with Seafood in Restaurants
What are the food safety risks associated with seafood served in restaurants, and how can best practices be implemented throughout the procurement, handling, and preparation processes?
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