Document Overview: This Front Desk Operations SOP manual outlines the standard operating procedures and best practices followed by the front office department staff for recurring daily tasks such as guest and group check-in, checkout, luggage handling, and bill settlement.
This Pack includes the following Hotel Front Office SOPs:
FO 001 – Answering the Telephone
FO 002 – Complaint Handling
FO 003 – Department Induction
FO 004 – Escorting to Guest Room
FO 005 – Greeting Guest
FO 006 – Group Arrival
FO 007 – Hotel & Area Knowledge
FO 008 – Luggage Handling
FO 009 – Luggage Collection
FO 010 – Raising & Lowering of Flags
FO 011 – Room Change
FO 012 – Trolley Handling
FO 013 – Courier Service
FO 014 – Early Check-In
FO 015 – Group Check-In
FO 016 – Missing Reservation Check-In
FO 017 – Check-In
FO 018 – Check-Out
FO 019 – Bill Settlement (Cash)
FO 020 – Bill Settlement (City Ledger)
FO 021 – Bill Settlement (Credit Card)
FO 022 – Cashier Closing
Details:
Department : Front Office
Who is it for: Director of Food & Beverage, Food & Beverage Manager, Bar Manager
Document Type: SOP
Content Type / Difficulty: Brief, Concise / Basic
Involved Skills: Front Desk Operations, Guest Relations, Payment Processing,
File Format: Word (.docx)
Word Count: 5,512
Print Length: 33 Pages
File Size: 49 KB
Language: English
Editable: Yes
Ready to Print: Yes
