Are Guests Always Right?
Is the mantra ‘the customer is always right’ beneficial for guest satisfaction, what limitations does it have, and which strategies optimize its impact?
Are Guests Always Right? Read More »
Millennial Guests and Customers: How to Meet Their Expectations in Hospitality
Who are millennials, how they engage with hospitality businesses, common challenges in serving them, and tips for their acquisition and retention
Millennial Guests and Customers: How to Meet Their Expectations in Hospitality Read More »
How to Really Increase Repeat Guests
How can hoteliers and hospitality professionals avoid common pitfalls and effectively increase repeat guests through tactics that actually work?
How to Really Increase Repeat Guests Read More »
Hotel Guest and Restaurant Customer Satisfaction Surveys
The importance of hotel guest and restaurant customer satisfaction surveys, covering property types and best practices for implementation.
Hotel Guest and Restaurant Customer Satisfaction Surveys Read More »
Is Butler Service Right for Every Hotel?
Butler service represents a sophisticated offering, but is the effort to manage it carefully and avoid the pitfalls of under-delivery truly worth it?
Is Butler Service Right for Every Hotel? Read More »
Guest Complaints Typologies and Solutions for Hospitality Professionals
Guest complaints typologies, motivations and strategies for resolution through effective staff training, in Hospitality and Food Service Operations.
Guest Complaints Typologies and Solutions for Hospitality Professionals Read More »