Hotel Housekeeping Staffing: A Team-Based Approach

Hotel Housekeeping Staffing: A Team-Based Approach

How can a team-based approach, aimed at maximizing efficiency, transform staffing in hotel housekeeping departments to optimize service quality, cost-effectiveness, and guest satisfaction?

Efficient staffing is a critical consideration for hotel housekeeping departments. The allocation of resources, especially in labor-intensive departments like housekeeping, significantly impacts a hotel’s operational costs and overall guest satisfaction.

It directly impacts labor costs by ensuring the right number of staff is scheduled efficiently, reducing expenses while maintaining service quality. This, in turn, bolsters service quality, preventing delays in room turnover and maintaining cleanliness to enhance guest satisfaction.

Additionally, resource optimization promotes efficiency, reduces inventory wastage, maximizes guest room turnover, and contributes to positive guest experiences, staff morale, cost control, and overall reputation management, all of which are vital for a hotel’s success and financial health.

This article explores key principles and concepts in staffing hotel housekeeping departments and introduces the concept of housekeeping teams as an alternative to traditional individual scheduling.

Main Principles and Concepts

  • Occupancy-Driven Staffing: Hotel housekeeping departments typically hire and schedule section housekeepers based on occupancy rates. While nonunion operations aim to provide between 35 and 40 hours of work each week for regular employees, union houses often rely on steady extras during peak occupancy periods.
  • Cost Efficiency: Labor costs are the highest recurring expenses in a hotel’s rooms department budget. Guaranteeing a set number of regular employees 40 hours a week when occupancy is low can be highly inefficient. Therefore, staffing levels are often adjusted according to expected occupancy.
  • Fair Scheduling: Section housekeepers are scheduled on an individual but rotating basis to ensure a fair and equal distribution of available hours. This approach can be time-consuming, especially in large hotels.

Advantages of the Team-Based Approach

Implementing housekeeping teams brings several advantages to the staffing process:

  • Efficiency: Team-based scheduling streamlines the process compared to individual scheduling for section housekeepers. It reduces administrative overhead and ensures that each team can efficiently cover their designated areas.
  • Consistency: Teams provide consistency in service quality, as the same group of employees works together regularly, becoming well-coordinated and familiar with their assigned areas.
  • Flexibility: Team-based scheduling allows for more flexibility in adjusting staff levels according to occupancy. Teams can be added or reduced as needed, providing a more agile response to demand fluctuations.
  • Accountability: With a clear team structure, accountability for cleanliness and maintenance of assigned areas is enhanced. Team members take ownership of their areas and work collaboratively to achieve high standards.

Fostering Employee Morale and Collaboration

In addition to the advantages mentioned, the team-based approach can also promote employee morale and job satisfaction. Working as part of a team fosters a sense of belonging and collaboration among staff members, which can lead to higher job retention rates and reduced turnover.

Moreover, team members can cross-train and cover for each other during peak workloads or when team members are absent, further enhancing the department’s overall efficiency.


In the competitive hospitality industry, efficient staffing is essential for maintaining both guest satisfaction and profitability. Hotel housekeeping departments can significantly benefit from adopting a team-based approach to staffing.

By forming well-coordinated teams, hotels can streamline their operations, improve service quality, respond more effectively to changing occupancy levels and enhance cost-efficiency and guest satisfaction by forming well-coordinated teams, making it a valuable strategy for modern hotel management.


For more information on staffing planning and organization, we recommend the following resources:


Human Resources Today – Article, Staffing and Trends

Hurix – 5 Proven Strategies to Improve Your Staffing Efficiency:

McKinsey & Company – Three innovations to solve hotel staffing shortages:


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