Examining the impact on revenue, accountability, and guest experience
When it comes to managing a hotel, one of the most important decisions that hoteliers and hotel chain operators need to make is where to place certain key functions within the organization. One area that often requires careful consideration is the placement of hotel restaurant, front desk, and spa cashiers. Should these areas be under the finance/accounting department or under the operating department?
From a financial perspective, it would make sense to place these areas under the finance/accounting department. After all, they handle cash and credit transactions and are responsible for balancing the books at the end of each day. However, from an operational perspective, there are several reasons why it may be more beneficial to place these areas under the operating department.
First and foremost, the operating department is responsible for the day-to-day operations of the hotel. This includes overseeing the front desk, restaurant, and spa. By placing these areas under the operating department, hoteliers and hotel chain operators can ensure that they are closely aligned with the overall goals and objectives of the hotel. This can help to ensure that operations are running smoothly and that customer satisfaction is high.
Additionally, by placing these areas under the operating department, hoteliers and hotel chain operators can ensure that they have direct oversight over the customer experience. This can be especially important in the restaurant, front desk, and spa, as these areas are often the first point of contact for guests. By having the operating department in charge of these areas, hoteliers and hotel chain operators can ensure that customer service is top-notch and that guests are receiving the best possible experience.
Another important consideration is that the operating department is more adept to handle the customer complaints, which are common in the restaurant, front desk and spa. When cashiers are under the operating department, they have the ability to resolve customer complaints and issues in a timely and efficient manner.
Moreover, by placing these areas under the operating department, hoteliers and hotel chain operators can ensure that they are closely aligned with the overall goals and objectives of the hotel. This can help to ensure that operations are running smoothly and that customer satisfaction is high.
However, there are also some potential downsides to placing these areas under the operating department. One of the main concerns is that the operating department may not have the same level of financial expertise as the finance/accounting department. This could lead to issues with cash handling and bookkeeping.
Another concern is that the operating department may not be as familiar with the financial reporting requirements and regulations as the finance/accounting department. This could lead to errors or oversights in financial reporting that could have serious consequences for the hotel.
In conclusion, when it comes to deciding whether to place hotel restaurant, front desk, and spa cashiers under the finance/accounting department or the operating department, there are several important factors to consider. Both options have their pros and cons, and the best decision will depend on the specific needs and goals of the hotel. Ultimately, the most important thing is to ensure that the placement of these areas aligns with the overall goals and objectives of the hotel, while also ensuring that customer satisfaction is high and financial reporting is accurate. Hoteliers and hotel chain operators should weigh all the pros and cons and make the best decision for their hotel.
