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Taking a Restaurant Reservation (Telephone) – SOP

3.88

To ensure that employees know how to behave correctly on the phone, while recognizing the needs of the guest and recording them accurately, before transmitting them to the rest of the team.

Objective:

To ensure that employees know how to behave correctly on the phone, while recognizing the needs of the guest and recording them accurately, before transmitting them to the rest of the team.


Details:

Department : Food & Beverage, Restaurant Service
Who is it for: Director of Food & Beverage, Food & Beverage Manager, Restaurant Manager
Document Type: SOP
Detail Level / Difficulty: Concise / Basic
Involved Skills: Communication

File Format: Word (.docx)
Word Count: 418
Print Length: 02 Pages
File Size: 22 KB

Language: English
Editable: Yes
Ready to Print: Yes

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