Objective:
To receive guest with no reservation held under their name but claim to have one.
Details:
Hotel Department: Front Office
Who is it for: Room Division Manager, Front Office Manager
Document Type: SOP
Level of Detail / Difficulty : Concise / Basic
Involved Skills: Communication, Front Desk Operations
File Format: Word (.docx)
Word Count: 427
Print Length: 02 Pages
File Size: 19 KB
Language: English
Editable: Yes
Ready to Print: Yes
