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Complaint Handling – SOP

3.88

To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.

SKU: FO002 Categories: , Involved Skill:

Objective:

To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.


Details:

Hotel Department: Front Office
Who is it for: Room Division Manager, Front Office Manager
Document Type: SOP
Level of Detail / Difficulty : Concise / Basic
Involved Skills: Communication

File Format: Word (.docx)
Word Count: 211
Print Length: 02 Pages
File Size: 19 KB

Language: English
Editable: Yes
Ready to Print: Yes

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