The Hotel Executive Assistant Manager (EAM) is a senior level position within the hotel management team. The main role of the EAM is to assist the hotel’s General Manager in overseeing all aspects of the hotel’s operations, including guest services, front-of-house and back-of-house operations, and financial performance.
In many hotels, the EAM is given specific responsibility for the Food & Beverage division or the Room division. The EAM Room division is responsible for overseeing the guest rooms and public areas of the hotel, including housekeeping, front desk, and engineering. They also help to ensure that the hotel’s guest rooms are clean, comfortable, and well-maintained, and that guests receive excellent customer service.
The EAM F&B is responsible for overseeing the hotel’s food and beverage operations, including restaurants, bars, and banqueting facilities. They are responsible for ensuring that the hotel’s food and beverage outlets are profitable and that guests receive high-quality food and excellent service. They also work closely with the hotel’s Executive Chef to develop menus, set prices, and ensure that the food and beverage operations are run efficiently.
Both EAM Room division and EAM F&B report to the General Manager and help to develop and implement policies, procedures, and programs that will improve the hotel’s overall performance. They also play a key role in ensuring that the hotel meets its budget and profit goals, and that it complies with all legal and regulatory requirements.
