Objective:
To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
Details:
Hotel Department: Front Office
Who is it for: Room Division Manager, Front Office Manager
Document Type: SOP
Level of Detail / Difficulty : Concise / Basic
Involved Skills: Communication
File Format: Word (.docx)
Word Count: 211
Print Length: 02 Pages
File Size: 19 KB
Language: English
Editable: Yes
Ready to Print: Yes
