Professional Development and Quality Process Improvement for the Hospitality Industry

Dedicated to Empowering Hospitality Workers and Students | By Hoteliers, For Hoteliers


Founded by hospitality industry experts, produces and sells professional documents such as SOPs, checklists, reports, and templates for independent hotels, resorts, casinos, cruise liners, restaurants, bars, and lounges. Our documents provide pragmatic, hands-on, and field-tested operational guidelines for individuals and organizations looking to standardize their operations.

Our History

Our journey began as a passion project in 2015, driven by our shared expertise in the hospitality industry and a desire to address the challenges of creating standard operating procedures from scratch. In 2016 we launched our website, offering our first set of documents for front office, housekeeping, sales and marketing departments. Today, our product range includes over 200 documents covering various departments, and we continue to develop new documents and features.

We have built a comprehensive e-commerce platform that enables users to download documents instantly, and we accept various payment methods, including international currencies. As industry professionals, we understand the importance of providing practical and effective solutions for our clients.

Our Vision

At, our mission is to provide active hoteliers and students worldwide with online access to high-quality, affordable, and customizable operational management information for the hospitality industry. We are committed to becoming one of the leading providers of hotel operational manuals and guidelines that inspire and challenge learners to achieve their full potential, regardless of their background, location, or circumstance.

Our learning platform is designed to make professional development and learning more accessible, convenient, and efficient than ever before. We strive to create a positive impact on the hospitality industry and its economy by continuously improving, innovating, and delivering excellence in everything we do

Our Values

We are dedicated to empowering hospitality workers and students with the professional knowledge necessary to enhance their operations and systems. Our unwavering commitment to excellence is reflected in all aspects of our work, including the production, availability, and quality of our products. By promoting a culture of learning and development, we aim to foster a virtuous circle within the industry that benefits not only employees and management, but also guests of each property.

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