Open Graph Logo

About us

By Hoteliers, For Hoteliers was founded in 2015 by a group of professional hoteliers from different countries, departments and professional backgrounds, in order to provide a source of standard operating procedures, also known as SOPs, to hoteliers around the world so that they can learn but also train and organize their teams and departments.

Hotel’s standard operating procedures, also known as P&P (Policies and Procedures) are more or less detailed and complex documents that list the actions to be taken to perform a recurring operational task (registering a guest upon arrival at the hotel, taking a room service order from an in-house guest or serving a glass of wine at a guest’s table) or an administrative task (calculating a dish food cost, executing and recording cash disbursements or the night audit process).

The simple and straightforward approach of standard operating procedures allows them to be easily prepared and distributed to the teams involved, who will not have to read and memorize a long and tedious training manual, but bullet point guidelines.

Leading hotel groups provide their management teams with a full range of proven SOP, but HOD / Managers working for independent property often have to fend for themselves to create an organized operational training framework for their teams.

It is to meet this need that we have decided to create and put online, with the mission of providing a set of quality documents, offered at a reasonable price, fully available online.